Shipping and Order Processing Guidelines - Muzicae

Order Fulfillment Timeframe:

Kindly note that all placed orders will undergo processing within a span of 7 working days. This time window encompasses various essential procedures aimed at maintaining the highest product quality standards.

Guitar Customization Procedure:

Specifically pertaining to guitar orders, our stringent setup procedure contributes to the 7 working days processing duration. This meticulous process guarantees that each guitar meets the utmost standards before reaching your hands.

Pre-order and Special Requests:

In instances involving pre-orders or special requests, the standard 7 working days processing period may be extended. This extension is necessary due to the time invested in procuring specific products. Your patience during this period is highly valued.

Safety Assurance Measures:

Ensuring your safety is our paramount concern. Therefore, we diligently disinfect all packages before, during, and after the packing process. Rest assured, we are taking every possible precaution to ensure the safe delivery of your products.

Navigating Shipping Delays:

We kindly request your understanding regarding potential delays beyond our dispatch date. The dynamic nature of state and natural disasters contributes to additional transit and zone-specific delays in courier services. These delays may surpass the estimated time of arrival indicated on your courier's tracking page.

Logistics Operational Hours:

Our logistics operations function from 10 am to 6 pm, Monday to Saturday. Please note that orders placed on Saturdays will be dispatched on the subsequent Monday.

Your understanding and cooperation are pivotal as we strive to deliver your products promptly and securely. Should you have any further inquiries or concerns, our dedicated customer support team is at your disposal.